Have you ever thought for seconds how many smartphones you used? Blackberry? Sumsung? HTC? Nokia? Or the new favorite, iPhone? Which one is your most favorite and most satisfied? It makes sense that people would choose their cellar phone equiqed with more functions and features, which allows you do almost anything with it.
Here ACSI(American Customer Satisfaction Index) gives the lastest report. Starting this year, the ACSI has expanded its coverage of the cell phone industry, adding another four companies to the roster of cell phone firms. Customer satisfaction with the cell phone industry.
At 83, Apple (iPhone) leads the field by a long shot, while RIM (Blackberry) lags behind as the least satisfying at 69. At 83, Apple’s iPhone is a game changer when it comes to customer satisfaction. No other cell phone company has ever broken into the 80s. Apple’s nearest competitors this year are three companies tied at 75: Nokia (+3%) and ACSI newcomers LG and HTC.
Motorola declines 5% to 73 and ties the aggregate of smaller manufacturers (-1%). This may be unwelcome news for Google as it hopes to make the most of its Motorola acquisition and widen the user base for its Android operating system. Samsung, another company that relies heavily on Android, backtracks 4% to a below-average score of 71.
What any thing else you still want to talk about your cell phone?